Mount Royal University, Calgary, Alberta
Bachelor of Applied Computer Information Systems and Business

Howarah College, Irbid City, Jordan
Diploma / Two Years
English Literature and Teaching Methods in English Language

High Cultural Centre, Irbid City, Jordan
Certificate / Four Months
Keyboarding (English & Arabic)

High School Graduate, Al-Mazar, Jordan

Removing and installing components such as hard drives, memory chips, CPUs, etc. from PC, CMOS setup; preparing hard disks for use i.e. using the FDISK and FORMAT utility programs, manipulating master/slave jumpers for IDE drives.

C++, Java, JSP, ASP, ASP.NET, VP.NET, PHP, C#, AVS Developer

During my previous experience in the hospitality industry and a major courier service I gained excellent communication and customer service skills. Furthermore, I am a hard worker and able to work under pressure.

During my time at FedEx the total number of accounts was doubled as a direct result of my efforts. I was also elected Salesman of the month twice in a row.

I can fluently speak and write Arabic and English. I am currently studying Spanish.

Enbridge Inc.
System Analyst/Software Developer/AVS Developer

- Daily production support.
- Developing customs reports using AVS scripting and Crystal Reports.
- Participating in upgrading Endur (Openlink) from version V7.0 to V8R02.

Nexen Marketing Inc.
System Analyst/Software Developer/AVS Developer

- Daily production support of Endur (Openlink) system for local and remote locations.
- Developing customs reports using AVS scripting and Crystal Reports.
- Extensive work on coding the new Credit Matrix using AVS scripting.
- Participating in upgrading Endur (Openlink) from version V6.0 to V8R01.
- Involving in developing of Endur TIBCO Adapter to automate deals entry from third application directly to Openlink.
- Other duties include Designing and implementing enhanced Microsoft database, and Microsoft Excel.

Mount Royal University
Information Technology Services
Applications Systems

Web Developer - Full-time. Duties included meeting with clients and gathering requirements for various Mount Royal University web pages. Utilized various web technologies such as PHP, JavaScript and HTML using Macromedia Dreamweaver to implement these requirements.

Mount Royal University
Library
Computer Lab Classroom

Help Desk - Part-time. Duties included helping new students to access their accounts, troubleshooting hardware issues, helping students perform Internet research, troubleshooting Microsoft Excel, Word and PowerPoint. Duties also included researching and creating a screen saver application for all library computers.

Mount Royal University
Library
Circulation Desk

Help Desk - Part-time. Duties included signing in and out books, helping students search for books, articles and periodicals.

Mount Royal University
START Student Program
Library Media

Classroom Services Technician - Part-time while pursuing full-time studies at Mount Royal University. Duties included helping instructors set up their laptops and overhead projectors, troubleshooting software and hardware problems, and assisting instructors in maintaining laptop computers.

Lawson Projects Ltd
Construction

Laborer/Floor Supervisor - Full-time. Duties included ensuring the work of the employees who reported to me were completed on time. Also explained/gave instructions regarding certain tasks and made sure site personnel adhered to safety procedures.

Federal Express, International Courier Company
Sana'a - Yemen

Sales Manager - Full-time. Duties included sales activities; customer service; involvement in marketing of promotional events; bidding to companies and signing contracts; hiring new sales employees and training them; and arranging donations for community events including the Sana'a Darts League.

Villa Di Angelo, Five Star Restaurant
Sana'a, Yemen

Restaurant Manager - Duties included customer service; hiring and training National staff; liaising with clients to coordinate special events; involvement with marketing of promotional events; and bill collection from clients. Played an integral role in the set-up and planning of the restaurant in the formative stages. Client base included government ministries, large companies, embassies and the diplomatic corps.

Villa Di Angelo, Five Star Restaurant
Amman, Jordan

Lounge Captain - Duties included customer service; hiring and scheduling staff; coordinating private parties and special events; providing quotations and writing contracts confirming the terms of private parties and special events.

Intercontinental Hotel
Amman, Jordan

Restaurant Captain - Duties included customer service at five star restaurants and at outside events including events at the royal palace.

Seasonal work throughout secondary school usually during school breaks. Worked in the Food & Beverage Department as a Junior Waiter. Duties included customer service with the banqueting department, which required long hours and split shifts.

I like cooking and being involved in social activities. Soccer and squash are among my favorite sports.